Refund Policy

We want you to love your Zephsom products. If something isn't right, we'll make it right.

30-Day Return Window

You have 30 days from the date of delivery to request a return or exchange. Items must be unused and in their original condition.

How to Request a Refund

Email us at hello@zephsom.com with:

• Your order number
• The item(s) you want to return
• Reason for return (optional, but helps us improve)

We'll respond within 1–2 business days with next steps.

Damaged or Defective Items

If your item arrives damaged or defective, we'll send a replacement or issue a full refund — no need to return the original item. Just send us a photo of the issue at hello@zephsom.com.

Refund Processing

Once your return is approved, your refund will be processed within 5–7 business days back to your original payment method.

Non-Returnable Items

For hygiene reasons, sleep masks that have been used cannot be returned. If you received the wrong item or a defective product, this exception does not apply — we'll always make it right.

Questions?

Contact us anytime at hello@zephsom.com. We're here to help.